Maintenance & Service Requests

Report water or sewer issues, request service, or reach us for after-hours emergencies.

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Water/Sewer Emergency

For emergencies such as water main breaks, sewage backups, sudden loss of service, or flooding — call immediately, any time of day.

📞 (541) 884-2520

🔧 Common Issues We Handle

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Water Main Break

Visible water gushing from the street or ground

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Low Water Pressure

Sudden or ongoing loss of water pressure at your home

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No Water Service

Complete loss of water to your property

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Sewage Backup

Sewage backing up into drains, toilets, or onto property

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Flooding / Overflow

Overflowing manholes or standing sewage water

☣️

Water Quality Concern

Unusual color, smell, or taste in your tap water

📢 How to Report an Issue

Call our office

The fastest way to get help is to call (541) 884-2520. For emergencies, call any time — day or night.

Describe the issue

Be ready to share: your address, a description of the problem, when it started, and any photos if applicable.

We'll dispatch a crew

For emergencies we respond as quickly as possible. Non-emergency maintenance requests are scheduled during normal business hours.

📋 Non-Emergency Requests

For routine service requests — such as meter reads, turn-ons/turn-offs, or questions about your service — you can contact us by phone or email during business hours.

📞 Call (541) 884-2520 ✉ Email a Request

Mon–Fri, 9:00 AM – 5:00 PM · 4000 Round Lake Rd, Klamath Falls, OR 97601

💡 Tips for Customers

✅ Know where your main water shutoff is — it can prevent major damage in a burst pipe emergency.
✅ Check your water meter periodically. A spike in usage often indicates a leak.
✅ Running toilets and dripping faucets waste thousands of gallons — fix them promptly.
✅ Don't flush wipes, medications, or other non-flushable items — they damage sewer systems.
✅ Report unusual water color, smell, or taste immediately — don't wait.